Terms & Conditions

Last updated: 1 January 2025

1. Introduction & Agreement

These Terms and Conditions ("Terms") govern all bookings, enquiries, and safari services provided by Explorer Kenya Enterprise Safaris ("Company", "we", "us", "our"), a registered safari operator in Kenya. By making a booking or submitting an enquiry, you ("Client", "you") agree to be bound by these Terms in their entirety.

These Terms apply to all safari packages, day trips, transfers, accommodation bookings, and any other travel services we arrange on your behalf.

2. Booking & Confirmation

A booking is confirmed when:

• You have received a written confirmation from Explorer Kenya Enterprise
• A deposit payment of 30% of the total safari cost has been received
• You have agreed to these Terms and Conditions

All bookings are subject to availability. We reserve the right to decline any booking at our sole discretion. Booking confirmations are sent via email within 48 hours of deposit receipt.

3. Pricing & Payment

All prices are quoted in US Dollars (USD) unless otherwise stated. Prices include the services specified in your safari itinerary and exclude:

• International flights and airport taxes
• Travel insurance (strongly recommended)
• Visa fees
• Personal expenses, tips and gratuities
• Optional activities not listed in the itinerary
• Items of personal nature

Payment schedule:

• 30% deposit due at booking confirmation
• Remaining 70% due 60 days prior to safari departure
• For bookings made within 60 days of departure: 100% payment due immediately

We accept bank transfer, credit card (Visa/Mastercard), and PayPal. A 3% surcharge applies to credit card payments.

4. Cancellation Policy

Cancellations must be made in writing to info@explorerkenya-enterprise.com. The following cancellation fees apply based on the number of days before departure:

• 90+ days: Loss of deposit (30%)
• 60–89 days: 50% of total safari cost
• 30–59 days: 75% of total safari cost
• Less than 30 days: 100% of total safari cost (no refund)

We strongly recommend purchasing comprehensive travel insurance that covers cancellation costs.

5. Changes to Bookings

Amendments to confirmed bookings may be possible subject to availability and may incur an administration fee of $50 per change. Changes to departure dates within 30 days may be treated as cancellations per Section 4. We reserve the right to alter itineraries due to factors beyond our control (weather, park closures, road conditions, etc.).

6. Our Obligations

Explorer Kenya Enterprise agrees to:

• Provide the safari services described in the confirmed itinerary
• Ensure all vehicles are well-maintained and meet safety standards
• Provide experienced, certified safari guides and drivers
• Provide 24/7 emergency support during your safari
• Arrange all accommodation, park fees, and activities as specified

7. Client Obligations

You agree to:

• Hold a valid passport with at least 6 months validity beyond your safari dates
• Obtain required visas prior to travel
• Ensure all required vaccinations are up to date (including Yellow Fever where applicable)
• Purchase adequate travel and medical insurance
• Follow all instructions from guides and lodge staff
• Respect wildlife, local communities, and the natural environment
• Notify us of any medical conditions or special requirements at time of booking

8. Limitation of Liability

Explorer Kenya Enterprise acts as an agent for hotels, lodges, airlines, and other service providers. We are not liable for any injury, loss, damage, expense, or inconvenience arising from circumstances beyond our control, including but not limited to: acts of God, natural disasters, political unrest, strikes, pandemic, wildlife encounters, or actions of third-party service providers.

Our liability shall not exceed the total cost of the safari services booked through us. We are not responsible for consequential losses including missed flights or business losses.

9. Travel Insurance

We strongly recommend and require that all clients purchase comprehensive travel insurance prior to travel. Insurance should cover medical expenses, emergency evacuation, trip cancellation, and personal liability. We will not accept liability for losses that would have been covered by adequate insurance.

10. Wildlife & Safety

Safari activities involve inherent risks associated with wildlife and outdoor environments. By participating in safari activities, you acknowledge these risks and agree to follow all safety instructions from our guides. Photography and behaviour guidelines near wildlife must be strictly observed for your safety and conservation purposes.

11. Force Majeure

We shall not be liable for any failure to perform obligations under these Terms where such failure results from causes beyond our reasonable control, including natural events, government actions, war, pandemics, or infrastructure failures. In such cases, we will endeavour to offer alternative dates or credit for future travel.

12. Complaints

Any complaints during the safari should be reported to your guide or our emergency contact immediately so we can resolve issues promptly. Post-safari complaints should be submitted in writing within 30 days of return to info@explorerkenya-enterprise.com.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.

14. Contact

For questions about these Terms, please contact us:
Explorer Kenya Enterprise Safaris
Westlands, Nairobi, Kenya
Email: info@explorerkenya-enterprise.com
Phone: +254-798-310097