Legal
How Explorer Kenya Enterprise collects, uses, and protects your information.
Welcome to Explorer Kenya Enterprise Safaris ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to book safari services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By using our website you accept the practices described in this Privacy Policy.
We collect information that you voluntarily provide to us when you:
The personal information we collect may include: full name, email address, phone number, country of residence, travel dates, number of travellers, budget preferences, passport information (for confirmed bookings), and payment information (processed securely through third-party processors).
We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and similar tracking technologies (see Section 7).
We use the information we collect to:
We may share your personal information with:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Our website uses Microsoft Advertising (Bing Ads) Universal Event Tracking (UET) to measure conversions and serve relevant advertisements. This technology may collect anonymised data about your visits to our website and interactions with our ads on Bing. Microsoft's use of this data is governed by the Microsoft Privacy Statement. You can opt out of personalised advertising at choice.microsoft.com.
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Enquiry data is retained for up to 2 years. Booking data is retained for 7 years for accounting purposes.
We use cookies and similar tracking technologies to enhance your experience on our website. These include:
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@explorerkenya-enterprise.com.
We implement appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.
Your information may be transferred to and processed in countries other than Kenya, including countries in the European Economic Area. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
For any questions about this Privacy Policy or our data practices, please contact us:
Explorer Kenya Enterprise Safaris
Westlands Business District, Nairobi, Kenya
Email: privacy@explorerkenya-enterprise.com
Phone: +254-798-310097