Privacy Policy | Explorer Kenya Enterprise Safaris

Last updated: 1 January 2025

1. Introduction

Welcome to Explorer Kenya Enterprise Safaris ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to book safari services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By using our website you accept the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

Submit a safari quote request or enquiry form
Contact us via email, phone, or WhatsApp
Make a booking or reservation
Subscribe to our newsletter
Communicate with us by any other means

The personal information we collect may include: full name, email address, phone number, country of residence, travel dates, number of travellers, budget preferences, passport information (for confirmed bookings), and payment information (processed securely through third-party processors).

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

Respond to your safari enquiries and provide personalised quotes
Process and manage your bookings and reservations
Communicate with you about your safari, including confirmations and updates
Send you marketing communications where you have consented
Improve our website and services
Comply with legal obligations
Detect and prevent fraudulent activity

4. Sharing Your Information

We may share your personal information with:

Safari partners and lodges: To facilitate your bookings (e.g. lodge reservations, park permits)
Service providers: Third-party vendors who assist with IT, payment processing, and communications, bound by confidentiality agreements
Legal authorities: Where required by law, court order, or government authority
Business transfers: In the event of a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Bing Advertising & Microsoft Technologies

Our website uses Microsoft Advertising (Bing Ads) Universal Event Tracking (UET) to measure conversions and serve relevant advertisements. This technology may collect anonymised data about your visits to our website and interactions with our ads on Bing. Microsoft's use of this data is governed by the Microsoft Privacy Statement. You can opt out of personalised advertising at choice.microsoft.com.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Enquiry data is retained for up to 2 years. Booking data is retained for 7 years for accounting purposes.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use the site (Google Analytics)
Advertising cookies: Used for remarketing via Bing Ads and Google Ads

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you
Right to correction of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@explorerkenya-enterprise.com.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. International Transfers

Your information may be transferred to and processed in countries other than Kenya, including countries in the European Economic Area. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Explorer Kenya Enterprise Safaris
Westlands Business District, Nairobi, Kenya
Email: privacy@explorerkenya-enterprise.com
Phone: +254-798-310097